― HELP CENTER
How can we help you today?
Watch our quick-start videos, browse the FAQ, or reach out to our team. Four short tutorials cover everything you need to get going on shop.bluehatrentals.com.
― QUICK-START VIDEOS
Watch the  full series
Four short tutorials that cover every step from sign-in through checkout —
about 12 minutes total. Click any video to play.
4 videos ~ 12 minutes total
1Getting StartedStart Here
Welcome & Site NavigationA guided tour of the Blue Hat eCommerce site — start here if you're new to the platform.2Orders & Tracking
Order HistoryFind past orders, check status, reorder favorites, and view invoices.3Requests & Files
Attaching Documents & Free Form RequestsUpload specs, drawings, or PDFs to your order, and submit free-form requests when items aren't in the catalog.4Cart & Checkout
Cart & Checkout ProcessFrom adding to cart through fulfillment selection, job code attribution, and final order submission.― FREQUENTLY ASKED
Got Questions? We've got answers.
Quick answers to the questions we get the most. Jump to a topic on the right.
Browse By Topic
01What if I don't have access to my project?
02Can I use the eCommerce platform on my phone, or do I need to use a computer?
03How can I register for an account to place orders?
04What support is available if I run into an issue or have a question / suggestion?
05Am I able to customize the shipping address for an order, or does it have to be a preset project address?
06What happens when I submit my order?
07If I need to request a return for an item, where would I go to submit that?
08What is the difference between "My Lists" and "Saved Orders"?
Still need help?
Reach our team for account access, ordering questions, or anything else we can help with.
Have feedback for us?
Tell us what's working, what's not, and what you'd like to see next.