Our eCommerce platform requires that all JE Dunn employees and third-party customers select the appropriate “project”, or JE Dunn job, for their order. If you are unable to find the project / job that you are shopping for, reach out to [email protected] and our team will verify whether you have existing security access to the appropriate project / job, or if access needs to be granted.

Absolutely. Our eCommerce platform has been optimized to work on desktops, tablets, and mobile devices.

All JE Dunn employees can log in using their standard SSO, and do not need to register for an account. If you are a new external customer looking to create an account in order to sign in, see pricing, and place an order, click the “Request Account” tab in the navigation menu to get started. You will be asked to fill out a form with general information of why you are registering for an account, which will be reviewed by our amazing sales team before you receive additional instructions. Onboarding guides for all email clients are also available on this page.

There are several ways to get support from our team. At any time, you can email [email protected] to get in touch with someone who can assist you. On the eCommerce site directly, there are two forms available to either “Contact Us” (located in the header bar) or “Provide Feedback” (located in the navigation menu). Both of these forms will send valuable information to our team of Blue Hat and Procurement representatives to address in a personalized and timely manner.

Shipping addresses pre-populate based on the project addresses managed by the project team in TPS / CMiC. You can ship to a one-time address by selecting “Edit Address” on the Checkout – Review and Submit page. This will redirect you to the Checkout – Shipping page where you can customize the address.

Users can also add permanent Order Notes to a shipping address with more specific delivery instructions for projects with difficult on-site setups (ex: deliver to the north gate, take a left, and follow the signs to Trailer A).

Orders are centralized in Manage Requestions, which is our backend management software, for our dedicated team of Blue Hat and Procurement team members to monitor and fulfill. Orders are fulfilled by regional teams that are part of our larger national network of warehouse, colleagues, and vendors, allowing for real-time updates to be provided via the eCommerce site.

To start a return request, click the “Request Return” tab in the navigation menu. You will be asked to fill out a form with information regarding the items you are looking to return, which will direct you to the cart to complete the normal checkout process. Upon submission, you can expect to receive a phone call from your local Blue Hat team to coordinate details.

My Lists is a feature that allows users to save and share a set of specific products that are frequently ordered and can be used for completion of certain scopes (site setup, self-perform, etc.). Products can be added to an individual or collaborative list through product cards and detail pages via the “Add to List” button.

Saved Orders is a feature that allows users to save a one-time order for future review. The key difference here is that Saved Orders retain job number and phase code. They are most often used for orders that need additional time to review and/or add more products before placing – orders will not be saved once they are placed. Orders are saved in the cart page using the “Save Order” button.